Privacy Policy of Fly Fahad
The privacy of our customer is our highest priority. We never compromise when it comes to trust, and we work hard to ensure that the important details of our customer is safe. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.flyfahad.com (the “Site”).
Information we collect and how we collect it: We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your travel, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:
*You, when you voluntarily provide us with information
*Your transactions with Fly Fahad
*Other third-party sources, such as travel agents, other airlines (e.g., code share and alliance partners) and travel and hospitality service providers (e.g., transportation or tour operators).
If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or services.
The personal information we collect about you through these various sources may include, but is not limited to:
*Identification Information (personal data provided in the course of creating an account on our Website or Application, reserving a seat on a plane or benefiting from privileged services offered by Fly Fahad. and its business partners such as name, surname, identification and passport number etc.)
*Contact Information (personal data provided in the course of creating an account on our Website or Application, reserving a seat on a plane or benefiting from privileged services offered by Fly Fahad. and its business partners such as E-mail address, phone number, mobile phone number, social media contact information, address etc.)
*Location Data (location data collected by way of location-based tools such as airport directions, map view, Fly Fahad . Lounge, nearest car parking space)
*Advance Passenger Information (“API”) (personal data relating to name, nationality, date of birth, gender, the type and number of travel documents, date of issue and expiry as well as the issuing authority)
*Information Relating to Family and Relatives (identification information, contact information, information regarding profession and education etc. relating to data subject’s children spouse etc.)
*Customer Process Information (personal data recorded in channels such as call centers, credit card statements, box office receipts, customer instructions including reservation, purchase, cancellation, postponement and other changes relating to an instruction or request attributable to a person)
*Process Security Information (information relating to website password etc. provided in the course of benefiting from products and services offered in digital environments)
*Risk Management Information (results and records of various query provided by public institutions relating to the data subject, records of security checks concerning whether you prohibited from boarding a plane, records of address recording system, IP tracking records etc.)
*Financial Information (credit/debit card information, bank account information, balance information, credit balance information and other financial information)
*Physical Environment Security Information (entry/exit logs in Company’s physical environments, visit information, camera and voice records etc.)
*Legal Procedure and Compliance Information (information provided within information requests and decisions of judicial and administrative authorities etc.)
*Audit and Inspection Information (information relating to all kinds of records and processes concerning the exercise of our legal claims and rights associated with the data subject)
*Special Categories of Personal Data (special categories of personal data processed limited to the circumstances expressly envisaged under the laws and where required for the Company’s operations and upon your explicit consent such as data relating to race, ethnic origin, political opinion, philosophical belief, religion, sect and other beliefs, dress and appearance, memberships to associations, organizations and unions, health and sexual life, criminal convictions and security measures, as well as biometric and genetic data.)
*Marketing Information (reports and evaluations containing information indicating preferences, taste, usage and travel habits attributable to the data subject and used for the purposes of marketing, targeting information, cookie records, data generated within data enrichment operations, records of surveys, satisfaction surveys, information and evaluations obtained as a result of campaigns and direct marketing activities etc.)
*Request/Complaint Management Information (information and records collected in relation with requests and complaints concerning our products or services and information contained within reports regarding the conclusion of such requests by our business units etc.)
*Audio Visual Information (photographs, camera and voice records etc.)
Transfer of personal data: Your personal data may be shared with parties who provide product or service to us or on behalf of our company and with our suppliers and business partners that we get support for the establishment, execution and termination of our relationship, including the parties collaborating with us for the purposes of providing products and services to you. Your personal data may also be shared with public institutions and private persons authorized by law within the scope of their authorization. In such cases, our company takes all precautionary measures to ensure that the parties carry processing and transfer activities in accordance with the rules stated in this Notice and other related law. Personal data may be shared with group companies, business partners, public institutions and private persons authorized by law pursuant to conditions and purposes of processing personal data as stated under Article 8 and 9 of the Law, and may be transferred abroad, limited with the stated purposes and in accordance with the principles and procedures stated under Article 9 of the Law and decisions of the Personal Data Protection Board.
Your personal data may only be transferred abroad where: Your explicit consent is obtained, or
*Where your explicit consent is not obtained but one or more data processing condition(s) which stated in the Law are met,
*The transferred country found to be offering adequate protection by the Personal Data Protection Board decision or;
*In case of the protection in the transferred country found to be inadequate, a written undertaking to provide adequate protection between our Company and the Data Controller that the data are being transferred to have been reached and the approval of the Personal Data Protection Board have been obtained.
Retention of personal data: Our company determines the retention periods by taking into consideration of the applicable law and purposes of data processing. In this respect, where applicable, we particularly consider the issues of period of limitation and legal obligations regarding the processing of personal data. Once the purpose for processing personal data ceases, unless another legal reason or basis allowing the retention of the personal data exists, data will be deleted, destroyed or anonymized.
Principles relating to personal data privacy: Our company acts in accordance with the principles stated below in all data processing activities. “Acting in accordance with the law and in good faith”, “Authenticity and Being Up-to-date”, “Processing for specific, clear and legitimate purposes”, “Being relevant, limited and proportionate with the purposes”, “Retention as stated in the related law or as long as necessary for the relevant purpose”
Use Of Cookies: A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognize a user’s web browser or device.We use a combination of cookies and similar tracking technologies to collect, in line with this policy, Non-Personal Information from you relating to how you are using the Services. The primary purpose for our use of cookies is to ensure the optimal delivery of our services. In addition, we use third party cookies for statistics
Use of digital platforms: Your personal data may be processed while your use of Digital Platforms to manage and operate the Website, to perform activities for optimizing and improving the user experience related to the Website and Application, to detect in what ways the Website is being used, to support and enhance the use of location-based tools, to manage your online accounts and to inform you about the services offered near you. In case you desire to benefit from the offered products and services, your personal data will be processed only to make you get such products and services.
Rights of the data subjects:
*Data subjects are entitled to the following rights:
*Learn whether data relating to him/her are being processed;
*Request further information if personal data relating to him/her have been processed;
*Learn the purpose for the processing of personal data and whether the data are being processed in compliance with such purpose;
*Learn the third-party recipients to whom the data are disclosed within the country or abroad,
*Request rectification of the processed personal data which is incomplete or inaccurate and request such process to be notified to third persons to whom personal data is transferred;
*Request deletion or destruction of personal data in the event that the data is no longer necessary in relation to the purpose for which the personal data was collected, despite being processed in line with the Law and other
*applicable laws and request such process to be notified to third persons to whom personal data is transferred;
*Object to negative consequences about him/her that are concluded as a result of analysis of the processed personal data by solely automatic means;
*Demand compensation for the damages he/she has suffered as a result of an unlawful processing operation.
The exercise of rights by the data subjects:
*You can easily use your rights mentioned above and easily communicate the related requests to us via the contact information below.
*Data subjects’ requests concerning the above-listed rights shall be concluded by us within thirty days at the latest, in accordance with the limitations provided by the Law.
*In principle, data subject requests shall be concluded free of charge. However, Fly Fahad. reserves its right to demand a fee from the tariff specified by the Board, in case the request requires additional costs.
*Our Company may request certain information from the data subject in order to determine that the applicant is in fact the Data Subject, and additional questions can be directed to the applicant to clarify matters regarding the applications.
Data security:
We take all appropriate technical and organizational measures to safeguard your personal data and to mitigate risks arising in connection with unauthorized access, accidental data loss, deliberate erasure of or damage to personal data. In this respect our Company:
*Ensures data security by utilizing protection systems, firewalls and other software and hardware containing intrusion prevention systems against virus and other malicious software,
*Access to personal data within our company is carried out in a controlled process in accordance with the nature of the data and within the framework of the authority on the basis of unit / role / practice,
*Ensures the conduct of necessary audits to implement the provisions of the Law, in accordance with Article 12 of the Law,
*Ensures the lawfulness of the data processing activities by way of internal policies and procedures,
*Applies stricter measures for access to special categories of personal data,
*In case of external access to personal data due to procurement of outsource services, our Company obliges the relevant third party to undertake to comply with the provisions of the Law,
*It takes necessary actions to inform all employees, especially those who have access to personal data, about their duties and responsibilities within the scope of the Law.
Definitions: Explicit consent: Consent that is provided for a specific subject, upon being informed and freely given.
*Anonymization: Rendering personal data by no means identified or identifiable with a natural person even by linking with other data.
*Related person/Data subject: Refers to the natural person whose personal data are processed.
*Personal data: Refers to any information relating to an identified or identifiable natural person.
*Special Categories of Personal data: Refers to data that has been subjected to a more stringent protection regime under the Law which may cause the Data Subject to be victimized or discriminated against in cases of disclosure or loss.
*Processing of personal data: Refers to any operation that is performed upon personal data such as collection, recording, storage, preservation, alteration, adaptation, disclosure, transfer, retrieval, making available for collection, categorization or blocking its use by wholly or partly automatic means or otherwise than by automatic means which form part of a filing system.
*Data recording system: Refers to the registration system in which personal data is configured and processed according to certain criteria.
*Data controller: The natural or legal person determining the purposes and means of the processing of personal data and who is responsible for the establishment and management of a data recording system.
*If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.
*All prices and offers are subject to change with availability.
Acknowledgement and Acceptance: In the case that any of our Privacy Policy are unclear to the user of our services, it is requested that the agent/member contact us for clarification. By using www.flyfahad.com, the agent/member agrees to all our Privacy Policy. If the agent/member cannot agree to our Privacy Policy, the agent/member must not proceed to using our site.
Contact us: If you have other questions, comments or concerns about our privacy practices, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Privacy Office at sales@flyfahad.com Please provide your name and contact information along with the request. Alternatively, inquiries may be mailed to the following address: 537, Kajipara, Masjidul Aksa Road, Dhaka- 1216.
